How to Choose the Right ITAM Software

When it comes to effectively managing your IT assets, spreadsheets just don’t cut it. In order to track and manage the entire lifecycle of your assets in real-time and get your entire team on the same page, it’s essential to invest in the right IT asset management (ITAM) software. But where exactly do you start? 

Investing in any software can feel overwhelming and time-consuming, but when you know exactly what to look for in a solution, you’ll be off to a solid start. Here are 8 factors to consider when choosing the right ITAM software for your organization.

• Customizability: Your chosen software should be easily customizable to match your unique naming conventions, use cases, and workflows. You should also ensure an IT asset management platform allows for customizable alerts and notifications, so you’re aware of any changes made in real-time.
• Ease of use: An intuitive and user-friendly solution will allow your team to get up to speed quickly and efficiently conduct your ITAM workflows.
• Scalability: Whether you have other departments looking to track assets or your business is growing, look for IT asset management software that can scale with you. This includes features such as unlimited users and multi-tenancy capabilities.
• Integrations: To create one centralized place for your asset estate data, you want a platform that integrates into your existing tech stack. Look for solutions that offer integrations with help desks, network management tools, financial management systems, active directories, and device managers.
• Audits and reporting: Your chosen software should provide robust reporting and audit capabilities. Look for a platform with customizable visual dashboards that allow you and your stakeholders to easily analyze asset data.
• Mobile app: To simplify your audits, consider an IT asset management solution with a mobile app and built-in barcode scanning technology. Mobile access will help you streamline your audit process so your team can conduct audits more frequently, ensuring more accurate data.
• Security: A platform’s security features are perhaps the most important factors to consider before signing on. Ask whether the software is cloud-based or on-premise, if it has security certifications like SOC 2, and if it offers features like robust user permissions, single sign-on, and SFTP.
• Implementation and support: Investing in a software solution and migrating hundreds or thousands of records to it can feel overwhelming. But when you have a dedicated team by your side, both during the implementation process and throughout your customer journey, you’ll have the support and expertise you need to get started. This is why ensuring that your IT asset management provider offers robust onboarding and ongoing customer support is essential.
• Customer testimonials: Of course, don’t forget to review various forms of social proof, like case studies and third-party review sites, to get honest feedback from real customers.

Conclusion

When selecting an ITAM solution for your organization, it is paramount to consider whether a software provider offers the features and support listed above, along with any other factors important to your team. For even more tips to select the right ITAM software and build an effective program, check out our IT Asset Management Best Practices blog post.

If you’re ready to see a comprehensive IT asset management platform that offers all the above features and more, request your Asset Panda demo today.